One saved membership pays for a month of MemberBay

Q: What is MemberBay?

MemberBay is a specialized retention platform built for home service businesses. We help you automatically track, engage, and save at-risk memberships before they cancel, directly recovering lost revenue and maximizing the lifetime value of your customer base.

Q: How long does setup take?

Initial setup takes about 5 minutes. You create an API application in the ServiceTitan Developer Portal, copy four credential values into MemberBay, and our system automatically begins syncing your data. You can start seeing insights on the very first day.

Q: Is my data safe?

Yes. MemberBay requests only the ServiceTitan scopes needed for retention - customers, memberships, jobs, and invoices - and never requests payroll, GPS, inventory, or banking data. Credentials are encrypted at rest, and every tenant's data is isolated at the database level. Full details at memberbay.io/security.

Q: Will MemberBay slow down my ServiceTitan?

No. MemberBay uses ServiceTitan's official read-only API and syncs your data on our own servers in the background. Nothing extra runs inside your ServiceTitan tenant - no injected scripts, no heavy queries, no shared compute. We also rate-limit our own reads to stay well under ServiceTitan's API quotas, even for shops with 2,000+ memberships.

Q: Can I export my data if I cancel?

Yes. You own your data. At any time - including after cancelling - you can request a full export of your members, churn signals, action history, notes, and reports. The export is delivered in a standard machine-readable format (JSON or CSV) within 14 business days. Most of the underlying data also lives in ServiceTitan; MemberBay never locks you in.

Q: What happens during the free trial?

Your free trial gives you full, unrestricted access to the entire MemberBay platform for 14 days. You can connect your ServiceTitan account, monitor real-time membership churn, and experience the exact workflow and see ROI before making any payment.

Q: What is MemberBay Pulse?

MemberBay Pulse is a free Chrome Extension that brings your membership data directly into your ServiceTitan workflow. It shows overdue accounts, upcoming renewals, and outreach status - so your team can take action without switching tabs. Available on the Chrome Web Store for any MemberBay subscriber.

Question 1

How much does MemberBay cost?

Answer

MemberBay Pro is $149/month when billed monthly, or $1,490/year when billed annually (that's 2 months free). Both plans include unlimited members, the Pulse Chrome extension, automated renewal reminders, and up to 5 team seats.

Question 2

Is there a free trial?

Answer

Yes. Every plan starts with a 14-day free trial. You get full access to all features — connect ServiceTitan, track at-risk members, send renewal reminders, and use the Pulse extension. No credit card required to start.

Question 3

Can I cancel anytime?

Answer

Absolutely. There are no contracts or cancellation fees. You can cancel from your billing portal at any time, and your data remains accessible for export for 30 days after cancellation.

Question 4

What payment methods are accepted?

Answer

MemberBay uses Lemon Squeezy as its payment processor, which accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

Question 5

Does MemberBay integrate with ServiceTitan?

Answer

Yes. MemberBay connects directly to ServiceTitan through the official API. You create your own API application in the ServiceTitan Developer Portal and paste four credentials into MemberBay. Setup takes under 5 minutes, and the connection is read-only by default.

Question 6

What is MemberBay Pulse?

Answer

MemberBay Pulse is a free Chrome Extension included with every plan. It shows membership health data — at-risk alerts, renewal dates, and outreach status — directly inside ServiceTitan so your team never has to switch tabs.

One saved membership pays for a month of MemberBay

How quickly does MemberBay pay for itself?

Plan comparison

Have questions about pricing?