Question 1

What is MemberBay?

Accepted Answer

MemberBay is a specialized retention platform built for home service businesses. We help you automatically track, engage, and save at-risk memberships before they cancel, directly recovering lost revenue and maximizing the lifetime value of your customer base.

Question 2

How does it connect to ServiceTitan?

Accepted Answer

You create your own API application in the ServiceTitan Developer Portal (developer.servicetitan.io), then paste your Tenant ID, Client ID, Client Secret, and App Key into MemberBay. Once connected, MemberBay securely pulls in your customer and membership data in real-time.

Question 3

How long does setup take?

Accepted Answer

Initial setup takes about 5 minutes. You create an API application in the ServiceTitan Developer Portal, copy four credential values into MemberBay, and our system automatically begins syncing your data. You can start seeing insights on the very first day.

Question 4

Is my data safe?

Accepted Answer

Yes. MemberBay requests only the ServiceTitan scopes needed for retention - customers, memberships, jobs, and invoices - and never requests payroll, GPS, inventory, or banking data. Credentials are encrypted at rest, and every tenant's data is isolated at the database level. Full details at memberbay.io/security.

Question 5

Will MemberBay slow down my ServiceTitan?

Accepted Answer

No. MemberBay uses ServiceTitan's official read-only API and syncs your data on our own servers in the background. Nothing extra runs inside your ServiceTitan tenant - no injected scripts, no heavy queries, no shared compute. We also rate-limit our own reads to stay well under ServiceTitan's API quotas, even for shops with 2,000+ memberships.

Question 6

Can I export my data if I cancel?

Accepted Answer

Yes. You own your data. At any time - including after cancelling - you can request a full export of your members, churn signals, action history, notes, and reports. The export is delivered in a standard machine-readable format (JSON or CSV) within 14 business days. Most of the underlying data also lives in ServiceTitan; MemberBay never locks you in.

Question 7

What happens during the free trial?

Accepted Answer

Your free trial gives you full, unrestricted access to the entire MemberBay platform for 14 days. You can connect your ServiceTitan account, monitor real-time membership churn, and experience the exact workflow and see ROI before making any payment.

Question 8

What is MemberBay Pulse?

Accepted Answer

MemberBay Pulse is a free Chrome Extension that brings your membership data directly into your ServiceTitan workflow. It shows overdue accounts, upcoming renewals, and outreach status - so your team can take action without switching tabs. Available on the Chrome Web Store for any MemberBay subscriber.

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