ServiceTitan tracks memberships. MemberBay saves them.

MemberBay is a specialized retention platform built for home service businesses. We help you automatically track, engage, and save at-risk memberships before they cancel, directly recovering lost revenue and maximizing the lifetime value of your customer base.

You create your own API application in the ServiceTitan Developer Portal (developer.servicetitan.io), then paste your Tenant ID, Client ID, Client Secret, and App Key into MemberBay. Once connected, MemberBay securely pulls in your customer and membership data in real-time.

Initial setup takes about 5 minutes. You create an API application in the ServiceTitan Developer Portal, copy four credential values into MemberBay, and our system automatically begins syncing your data. You can start seeing insights on the very first day.

Yes. MemberBay requests only the ServiceTitan scopes needed for retention - customers, memberships, jobs, and invoices - and never requests payroll, GPS, inventory, or banking data. Credentials are encrypted at rest, and every tenant's data is isolated at the database level. Full details at memberbay.io/security.

No. MemberBay uses ServiceTitan's official read-only API and syncs your data on our own servers in the background. Nothing extra runs inside your ServiceTitan tenant - no injected scripts, no heavy queries, no shared compute. We also rate-limit our own reads to stay well under ServiceTitan's API quotas, even for shops with 2,000+ memberships.

Yes. You own your data. At any time - including after cancelling - you can request a full export of your members, churn signals, action history, notes, and reports. The export is delivered in a standard machine-readable format (JSON or CSV) within 14 business days. Most of the underlying data also lives in ServiceTitan; MemberBay never locks you in.

Your free trial gives you full, unrestricted access to the entire MemberBay platform for 14 days. You can connect your ServiceTitan account, monitor real-time membership churn, and experience the exact workflow and see ROI before making any payment.

No. $99/month covers everything.

Our dedicated onboarding team is ready to assist you. We will walk you through creating an API application in the ServiceTitan Developer Portal, help you enter your credentials (Tenant ID, Client ID, Client Secret, App Key) into MemberBay, and share best practices for saving memberships.

MemberBay Pulse is a free Chrome Extension that brings your membership data directly into your ServiceTitan workflow. It shows overdue accounts, upcoming renewals, and outreach status - so your team can take action without switching tabs. Available on the Chrome Web Store for any MemberBay subscriber.

Three steps: (1) Sign up or log in at memberbay.io. (2) Visit the Chrome Web Store and search "MemberBay Pulse" - or click the install link in your dashboard. (3) Log in to the extension with your MemberBay credentials. That's it - Pulse will automatically show membership data when you open ServiceTitan.

Yes. MemberBay Pulse is included with every MemberBay plan, including the 14-day free trial. There's no separate charge for the extension.

No. The extension requires an active MemberBay subscription to fetch your membership data. It doesn't scrape or read anything from ServiceTitan directly - all data comes from MemberBay's secure API.

MemberBay Pulse is currently available for Google Chrome. Firefox and Edge support are on the roadmap.

No. MemberBay Pulse connects only to MemberBay's API. Your ServiceTitan data is synced to MemberBay through the official ServiceTitan API - the extension never touches ServiceTitan's pages or data directly.