Nobody cancelled. Their cards just stopped working.
ServiceTitan logs the failed card. MemberBay makes sure someone calls.
14-day trial · No card required · Least-privilege ServiceTitan access
Proven by hand. Now automated.
Before MemberBay was software, it was a method - run by hand on a 1,000+ membership book in ServiceTitan.
MemberBay turns that method into something that runs every day, without you chasing it.
- Members with a card on file, in 9 months
- 1 in 5 to 2 in 5
See what involuntary churn is costing you
Enter your membership count, fee, and cancellation rate. The calculator applies industry baselines for involuntary churn to estimate recoverable revenue - your real numbers are what matter.
25% of cancellations are involuntary - a card expired or declined, not a customer who chose to leave. MemberBay recovers 55% of those. Illustrative estimate based on industry-average retention impact - not a guarantee of results.
14 days. No card.
15 min with the founder. No deck, no pitch.
Three states. One job: keep the revenue you already earned.
MemberBay scores payment health for every membership in your ServiceTitan base and tells you exactly what to do about the ones slipping - before a silent card failure turns into a cancellation.
No black-box AI promises. MemberBay tracks real signals - time since last service, payment gaps, expiring dates - and shows you which memberships are slipping, which signal tripped, and who to call first.
Payments clearing on schedule, visits on track.
Renewal due, a visit overdue or billing stalled - the next charge is in doubt.
Payment declined or past due - the membership is lapsing right now.
Most of this churn is silent - the customer never meant to leave. MemberBay makes it loud while you can still fix it.
Pulse follows you into ServiceTitan
The MemberBay Pulse browser extension surfaces a customer's payment-health and the recovery action the moment you open them in ServiceTitan - no tab switching.
In context, inside ServiceTitan
Open a customer, job, or invoice in ServiceTitan and see their membership risk and the next best action right there.
Alerts when a payment fails
Desktop notifications and a live badge when a payment fails or a renewal needs a call - critical issues only, no noise.
Minimal access by design
Read-first: MemberBay writes back to ServiceTitan only when you click an action, never automatically. No page scraping - the optional overlay reads just the page URL, not page content.
Least-privilege access to your tenant
Many ServiceTitan tools ask for broad write access. MemberBay reads only what it needs to catch failing memberships - and never touches your money or your crew.
MemberBay can see
- Customers
- Memberships
- Jobs
- Invoices
MemberBay never touches
- Payroll
- GPS tracking
- Inventory
- Banking
You hold the credentials. Revoke access anytime from the ServiceTitan Developer Portal.
How much does MemberBay cost?
14-day free trial. Full features.
Enterprise
Flexible
for big teams.
Custom pricing per location
Everything in Max, scaled across multiple locations with dedicated support and custom SLAs.
- Everything in Max
- Custom membership and team limits
- Dedicated onboarding
- SLA guarantee
- Volume / multi-location pricing
Pro
Most PopularEverything to run your memberships
Flat rate. No per-user fees.
- Dashboard of your membership program
- Payment health monitoring
- Pulse Chrome extension inside ServiceTitan
- Up to 1,000 members · 5 staff seats
- Structured report exports
No charges during trial
Max
PredictiveFor HVAC contractors outgrowing Pro
From reactive lists to predictive retention
- Everything in Pro
- Predictive churn scoring
- Revenue-at-risk dashboard & trends
- Risk distribution & flags analytics
- Membership program audit
- Filter & sort your base by risk score
- Up to 3,000 members · 15 staff seats
No charges during trial
No credit card to see your numbers - white-glove onboarding call included. Cancel anytime.
Calculate your ROI
Enter your numbers and see how quickly MemberBay pays for itself.
ROI Calculator
See how fast MemberBay pays for itself
Assumes 25% of cancellations are involuntary (failed or expired cards) and MemberBay recovers 55% of those. Illustrative estimate based on industry-average retention impact - not a guarantee of results.
Your numbers
Revenue saved per year
$22,440
Members recovered per year
33
Pays for MemberBay Max, billed annually in
2.7 months
Estimated for a 1,200-member company using industry-average retention impact. Adjust inputs to match your business.
Plan comparison
Compare what each plan unlocks across your team.
Feature
Pro
Max
Enterprise
Membership accounts
Up to 1,000Up to 3,000CustomStaff seats
Up to 5Up to 15CustomDashboard with all actions
Structured report exports
Predictive churn scoring
Revenue-at-risk dashboard & trends
Risk distribution & flags analytics
Membership program audit
Dedicated onboarding & SLA
Volume / multi-location pricing
Membership accounts
Pro
Up to 1,000Max
Up to 3,000Enterprise
CustomStaff seats
Pro
Up to 5Max
Up to 15Enterprise
CustomDashboard with all actions
Pro
Max
Enterprise
Structured report exports
Pro
Max
Enterprise
Predictive churn scoring
Pro
Max
Enterprise
Revenue-at-risk dashboard & trends
Pro
Max
Enterprise
Risk distribution & flags analytics
Pro
Max
Enterprise
Membership program audit
Pro
Max
Enterprise
Dedicated onboarding & SLA
Pro
Max
Enterprise
Volume / multi-location pricing
Pro
Max
Enterprise
Have questions about MemberBay?
Security, setup, and cancellation - the objections we hear most.
You create your own API application in the ServiceTitan Developer Portal, then paste your Tenant ID, Client ID, Client Secret, and App Key into MemberBay. You control the credentials and can revoke access at any time from the Developer Portal. Credentials are encrypted at rest.
MemberBay requests only the scopes needed for retention work: customers, memberships, jobs, invoices, and installed equipment. We never request payroll, GPS, inventory, or banking data. Write access is limited to Memberships and Jobs, and only when you trigger an explicit action like changing a membership's status or booking a save visit.
Initial setup takes about 5 minutes: 2-3 minutes to create the API application and 1-2 minutes to paste credentials and verify the connection. Initial data sync starts automatically and usually finishes within an hour, depending on membership volume.
No. MemberBay works through the dashboard first. The extension is optional - it surfaces the same risk signals and recovery actions inside ServiceTitan so your team does not have to switch tabs. It uses minimal permissions and caches nothing in your browser beyond 60 seconds - your data lives in your MemberBay account, not on your device.
Yes. You can cancel at any time from your account settings. If you cancel, you can request a full export of your data, and after 30 days it is permanently deleted from our active systems.
Ready to protect your
membership revenue?
No credit card to see your numbers - white-glove onboarding call included. Cancel anytime.
MemberBayBind
Quote goes out. Card goes on. Payments stop being your problem.
Turn a service contract into a real subscription. Every accepted quote becomes a paid, card-on-file membership in one step - a true recurring subscription instead of a stack of invoices you have to chase.