Who we are
MemberBay is built for HVAC companies running on ServiceTitan. It surfaces the membership data scattered across your CRM - expiring plans, missed renewals, unbooked recurring visits, silent churn - and puts it in one place so nothing slips.
Why we built it
MemberBay came out of managing membership operations firsthand - 1,100+ active accounts inside ServiceTitan, day after day. The pattern was always the same: the revenue was there, the data was there, but it lived across six different screens. Good members churned quietly because no one had a single view of who was about to leave.
Off-the-shelf tools didn't fix it. So we built the layer that does. We're not a tech company that discovered HVAC - we ran the membership desk before we built the software for it.
What we believe
- Built on ServiceTitan, not against it. We extend your existing workflow - we don't move your customers anywhere.
- Nothing touches your CRM without your click. MemberBay reads continuously, but every write to ServiceTitan - even actions suggested by our AI - waits for a human to approve it.
- No lock-in, no long contracts. If it doesn't pay for itself, you leave.
- Simple over clever. Fewer screens, clearer decisions.
MemberBay is early - and that's the point
We're building this now, with our first HVAC partners. That means you get direct access to the people writing the code, and a roadmap that bends to what your business actually needs - not a feature backlog set by a company that stopped listening three funding rounds ago.
Get in touch
No forms, no sales funnel. If you run memberships on ServiceTitan and something here landed, email us directly and you'll reach a person: dani@memberbay.io