# MemberBay

> MemberBay is the retention layer for HVAC membership programs running on
> ServiceTitan. It watches every membership for failing cards, expiring plans
> and silent churn, and puts the members who need a call in front of the team -
> inside ServiceTitan, via the MemberBay Pulse Chrome extension.

MemberBay is a SaaS product for home-service contractors - primarily HVAC -
whose recurring revenue lives in ServiceTitan membership programs (comfort
clubs, maintenance agreements). The problem it solves is involuntary churn:
memberships that lapse because a card failed or a renewal was missed, not
because the customer chose to leave.

MemberBay reads membership, invoice and payment data from ServiceTitan through
the official API, scores each membership for churn risk, and surfaces the
resulting work queue in a dashboard and in a Chrome extension that overlays
ServiceTitan itself.

## Product

- [Pulse - failed payment recovery](https://memberbay.io/): detects failed
  payments and expiring cards, ranks them by revenue at risk, and drives a
  dunning + recovery queue so the team works the highest-impact saves first.
- [MemberBay Pulse Chrome extension](https://chromewebstore.google.com/detail/memberbay-pulse-for-servi/afoojnhbpdkanjdenfaolcjmagfklbej):
  membership health, payment status and churn signals shown inside the
  ServiceTitan customer view. No tab switching, no spreadsheet.
- [Retention dashboard](https://memberbay.io/): active members, revenue at
  risk, renewals due, today's pipeline, and a prioritised action queue.
- [Reports](https://memberbay.io/): saved revenue, renewals, at-risk members,
  sales by employee, and trend reporting, with CSV export.
- [Predictive analytics (Max plan)](https://memberbay.io/pricing): churn
  scoring, revenue-at-risk trends, and risk-distribution analytics.
- [Multi-location rollup](https://memberbay.io/): several ServiceTitan tenants
  in a single view.

## Pricing

- [Pricing page](https://memberbay.io/pricing): current plans and limits.
- **Pro** - $199/month, or $1,990/year billed annually (two months free).
  Up to 500 members and 5 team seats. Includes the full retention dashboard,
  payment health monitoring, report exports, automated renewal reminders and
  the Pulse Chrome extension.
- **Max** - $499/month, or $4,990/year billed annually. Up to 2,500 members and
  15 team seats. Everything in Pro plus the predictive analytics layer: churn
  scoring, revenue-at-risk dashboard with trends, and risk distribution.
- **Enterprise** - custom pricing for larger or multi-location operations;
  contact us.
- **Free trial** - 14 days of full, unrestricted access to the whole platform,
  including the Pulse extension. When the trial ends the extension stops
  working until a plan is active.

## Integration

- [FAQ - setup and ServiceTitan connection](https://memberbay.io/faq):
  step-by-step answers on connecting, syncing and troubleshooting.
- MemberBay connects through the official ServiceTitan API. You create your own
  API application in the ServiceTitan Developer Portal and paste four
  credentials into MemberBay. Setup takes under five minutes.
- Read-only by default. Write access is optional and only used for membership
  actions a user triggers explicitly.

## Security

- [Security policy](https://memberbay.io/security): scopes, encryption, tenant
  isolation and responsible disclosure.
- ServiceTitan credentials are encrypted at rest with AES-GCM using
  tenant-scoped keys.
- MemberBay requests no access to payroll, GPS, banking or inventory data.

## Company

- [About MemberBay](https://memberbay.io/about): who builds it and why.
- [Membership churn calculator](https://memberbay.io/tools/membership-calculator):
  free tool that estimates cancellation rate and 12-month revenue at risk.
- [Blog](https://memberbay.io/blog): churn benchmarks, retention tactics,
  pricing strategy and win-back playbooks for ServiceTitan operators.
- [Contact](https://memberbay.io/contact) - info@memberbay.io

## Optional

- [Extended version of this file](https://memberbay.io/llms-full.txt): the same
  material with the full FAQ and glossary inlined.
- [Privacy policy](https://memberbay.io/privacy)
- [Terms of service](https://memberbay.io/terms)
- [System status](https://memberbay.io/status)